Reporting Repairs Made Easy: Communication Tips for Tenants and Landlords – Ep. 28

Welcome to the All Things Property Podcast! In this episode, Simon Bacon and Ian Sadler dive into one of the most common, and sometimes contentious, aspects of property management: reporting repairs.

From the moment a tenant spots a leak or faulty appliance to the landlord’s responsibility in addressing and resolving the problem, the duo break down what effective communication looks like on both sides.

They discuss the importance of early and detailed reporting, defining what counts as an emergency, setting clear expectations around response times, and the crucial difference between preventative and reactive maintenance.

As always, the emphasis is on practical, honest guidance for both landlords and tenants, cutting through the myths and confusion to help everyone build better, more responsive property relationships.

Chapters

00:00 Reporting Repairs for Tenants

03:50 Balancing urgency and availability

09:36 Handling boiler maintenance issues

11:33 Landlord responsibilities for repairs

13:17 Managing Contractor Visits as a Homeowner

19:13 Preventative maintenance and communication

20:48 Contact us for maintenance advice